At Yorkshire Cancer Research we work to the highest standards to ensure that our donors can always be confident that their money will be put to the best possible use. We are members of both fundraising bodies and medical bodies that ensure we stay up to date and maintain our high standards.
However if you ever have any questions or concerns about the work we are doing please do get in touch. We always welcome feedback and if you do have a complaint the following process is in place to ensure this is picked up as a matter of urgency.
Our supporters deserve the highest standards from us in everything we do. If you are unhappy about any aspect of our work, we would like to hear about it. We value and welcome all types of feedback, good or bad.
To make a complaint or raise a concern, please contact our Supporter Care Manager Mikaela Hulme either by emailing firstname.lastname@example.org, calling 01423 87722 or by writing to her at: Yorkshire Cancer Research, Jacob Smith House, 7 Grove Park Court, Harrogate, HG1 4DP.
Once you raise a complaint or concern, we will acknowledge receipt of the complaint within 5 working days. You may expect a full response within 30 days detailing what action we have taken to rectify the situation.
The Association of Medical Research Charities (AMRC)
The Association of Medical Research Charities (AMRC) is a membership organisation of the leading medical and health research charities in the UK.
Working with member charities and partners, they aim to support the sector’s effectiveness and advance medical research by developing best practice, providing information and guidance, improving public dialogue about research and science, and influencing government.
The Fundraising Regulator is the independent regulator of charitable fundraising. It was established following the Etherington review of fundraising self-regulation (2015) to strengthen the system of charity regulation and restore public trust in fundraising.
Yorkshire Cancer Research has registered with the Fundraising Regulator to show our commitment to best practice in fundraising and support the Code of Fundraising Practice.
The use of animals in cancer research
Yorkshire Cancer Research is a member of the Association of Medical Research Charities (AMRC). We support the principle of using animals in research when it is necessary to advance understanding of health and disease and to develop new treatments. This research only takes place where there is no alternative available. All AMRC member charities support this principle as outlined in this statement:
The charity’s focus is on research which delivers benefit for people and patients in and beyond the Yorkshire region. In our last 3 Funding Rounds, no research work involving animals has been funded, and we are unlikely to fund research work involving animals in the future based on our current published strategy. We expect that within 3 years our research portfolio will not contain any projects which are undertaking work involving animals.