Job title: Supporter Care Assistant
Department: Brand and Relationships
Location: Harrogate, North Yorkshire (Office based role)
Salary: £18,328 - £23,400 per annum, depending on experience
Hours: Full time, 37 hours
Closing Date: 30 January 2022
Permanent or fixed term: Permanent
We are currently looking for a Supporter Care Assistant to support the Charity’s Brand and Relationships team.
You will help achieve Yorkshire Cancer Research’s strategic aims by working with the charity’s CRM, Marketing and Fundraising Teams to communicate key messages and build relationships with the charity’s supporters and donors.
Reporting to the Head of Fundraising, your role will involve delivering excellent customer service over the telephone and in written (email and postal) communications and ensuring supporters’ details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose and demonstrating the charity’s values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.
You must have a degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level. For further details please refer to the role profile.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us at email@example.com or call the People Team on 01423 642803.