Assemble FAQs

You’ll need a computer, tablet or smartphone and internet connection with a modern browser (e.g. Google Chrome, Firefox, Microsoft Edge or Safari.

There is also a dedicated Assemble App, which is optimised for use on mobile devices and allows easier access while on the move.

If you don’t have access to a computer, tablet or smartphone don’t worry – you can of course still volunteer for Yorkshire Cancer Research. Please speak to your manager if this is the case.

If you have given us your email address you will have received an email from “Yorkshire Cancer Research” inviting you to Assemble.

1. Click the link in the email invitation – this will take you to the Assemble log-in page
2. On the log-in page, enter the email address that we sent your email invitation to
3. Next, enter the password that we sent to you in the email invitation
4. Click “Sign in”
5. On logging into Assemble for the first time, you’ll be prompted to change you password
6. Once you have done this, please review your profile details and add your emergency contact information.

1. Review your profile details and update them if required

To do this, click your profile icon (round button) in the top right corner and select ‘view profile details.’ Then click the different table in your profile (details, contacts etc) to view them.

2. Add your emergency contact details

Click on ‘Contacts’ in your profile and scroll down to ‘emergency contacts’.

If you have lost your email invitation then please speak to your line manager who will be able to help. They will be able to ask for your email invitation to be resent.

If you haven’t received your email invitation please also speak to your line manager and check we hold the correct email address for you. Please also check your spam and junk folders.

BEFORE downloading the App, please log in for the first time through the desktop version of Assemble. See above for instructions on how to do this.

Once you’ve done this, you’re all set to download the app. The app is called Assemble for Volunteers and you can download it from the App Store for Apple devices and Google Play for Android devices.

The Assemble app uses the same username and password as the desktop version.

Please contact your line manager, who will be able to help.

1. Please go to the login page and click the ‘Forgot password?’ link at the bottom right of the screen.
2. Enter your email address and press ‘request reset’
3. You will receive and email within a couple of minutes. Make sure to check your junk and spam folders if you do not receive it within 10 minutes.
4. Click the link in the email – this will take you to the ‘Set a new password’ screen. Please be aware that if you do not click the link within 60 minutes, the link will expire and you will have to repeat the above process.
5. In the ‘Set a new password’ screen, enter your email address and your new password. Your password must be a minimum of eight characters, with at least one uppercase and one lowercase character as well as one number.

1. Log into Assemble, then click your profile icon (round button) in the top right corner and select ‘View profile details.’
2. Now click the ‘Password & Privacy’ tab and scroll down to ‘Password’ to change your password.

Please contact your line manager in the first instance

If you have left your volunteer role at Yorkshire Cancer Research, your account will automatically become inactive, and you won’t be able to access Assemble.

If you would like to resume your volunteering role and reactivate your account please contact us on 01423 877233 or volunteer@ycr.org.uk

If you have the “Appear in volunteer directory’ option enabled, you will be discoverable by other volunteers using the “Directory” pages. They will not see your contact details e.g. your mobile number, but they will be able to send you a message.

If you have the “Appear in ‘Near me” option enabled, other volunteerswill be able to see that you live within a 20-mile radius of them. Don’t worry, “Near me” will never reveal your specific location to any other volunteer.

To opt out of the “Volunteer directory” and “Near me”, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the “Contacts” tab where you will be able to remove yourself from these directories.