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Assemble FAQs

What should I do if I've forgotten my username or email address?

Please contact your line manager, who will be able to help.

What should I do if I've forgotten my password?

  1. Please go to the login page and click the ‘Forgot password?’ link at the bottom right of the screen.
  2. Enter your email address and press ‘request reset’
  3. You will receive and email within a couple of minutes. Make sure to check your junk and spam folders if you do not receive it within 10 minutes.
  4. Click the link in the email – this will take you to the ‘Set a new password’ screen. Please be aware that if you do not click the link within 60 minutes, the link will expire and you will have to repeat the above process.
  5. In the ‘Set a new password’ screen, enter your email address and your new password. Your password must be a minimum of eight characters, with at least one uppercase and one lowercase character as well as one number.

How do I change my password?

  1. Log into Assemble, then click your profile icon (round button) in the top right corner and select ‘View profile details.’
  2. Now click the ‘Password & Privacy’ tab and scroll down to ‘Password’ to change your password.

I’m having problems logging into Assemble. What should I do?

Please contact your line manager in the first instance